Frequently Asked Questions
Can I cancel my order ?
The answer is yes. As long as your order has not been printed the order can be cancelled. Please contact us at firstname.lastname@example.org immediately in the event you need to cancel an order. If your item has been printed there is no way to cancel at that time.
Do You take Custom Orders ?
Custom work is available depending on the complexity of the request and if I am accepting custom/commision work at that time. An update will be posted on the website when commissions are open. Please email email@example.com to present request and I will follow up to discuss.
Will I Receive Tracking Information for My Purchase?
Tracking Information is automatically provided on all Print on Demand products via 3rd party companies , Printful or Finerworks. However, it is not automatically provided for items that are shipped out directly by me but it is available upon request. Simply send email to firstname.lastname@example.org and include the name and order number of your purchase to request .
What is a " Giclee' " Print?
Giclee' is an art term pronounced ("zhee-klay") used to describe fine art digital prints. The prints offered on this site are provided through two 3rd party vendor companies , Printful and Finerworks. All prints are offered on art quality stretched and mounted canvas and acid-free archival paper. The digital printer uses the highest quality color pigments for true color representation of the original work.
Do you Provide Local Pickup?
Yes! This can be arranged upon request and if the pickup area is within the Birmingham, Al city limits. Please email email@example.com
My Shipping Address was Incorrect, Help!
I can do my best to help you as long as the item has not gone out for shipment. Please email me at firstname.lastname@example.org immediately to notify. There is nothing I can do once an item has gone out for shipment to a confirmed addressed .
The item I want is out of stock, will it be back soon?
Any item fulfilled by one of the 3rd party vendors that is going to be gone for good will be removed from the website. If something is sold out, it should be back within a few weeks of it being sold out depending on the distributor. These items mostly include: apparel, mugs, and pillows.